Stop sending wrong and unwanted perfume samples

[catowa]

Sephora , I’m a Rouge member who orders 2-3 times per month. Almost every order my samples are wrong. This is very frustrating.  I understand substituting out of stock samples, but you should stop sending fragrance samples in orders as substitutions. Many people are allergic to, or just do not like, traditional perfumes. For people like me with allergies, it’s very annoying and as the samples sometimes leak, it can cause an unpleasant reaction. Please stop sending unwanted perfumes and colognes. It’s gross. 

[DaneeBT]

Hi @catowa Thank you for taking the time to share your feedback with us about our sample substitutions and I'll forward this to the appropriate team!