Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[RGbrown]

@TeamBIC 

The mobile website, android, chrome browser for all issues

🔹The post button is gone...turns out if I click where it should be (to the right of the cancel button), it's there, just hidden, but it sure would be nice if it came back lol 

🔹I typed up this post, realized I hadn't tagged y'all, and this is how it looked when I went back and added the @ symbol 

🔹Strike through, bold, italic, and underline don't work right...if I hit them enough times in a random order over and over, one of them might stick, but it's never the one I want 

🔹Still having a dreadful time logging in as well; I have to swap to Sephora and login there before coming back to the community.  Clearing cookies doesn't help.

[TeamBIC]

We're looking into this now @RGbrown! Thanks for the heads up (and screenshots!) on the weird experience you're seeing when trying to post. 

Our tech partners are working on a fix for the the login issues - we hope to have it fixed very soon! 🤞

[bulletrace]

Kh-test @TeamBIC 

Test 1

test2

[makeitup305]

Not as severe as some other login issues, but in order to log onto BIC, I first have to go to the Sephora home page, log out of my account, log back in, and then click the community button. If I'm still logged into my Sephora account from a previous day and try to go directly to BIC, it gives me the Oops error. I can't sign in directly from the BIC home page either.

[caitbird]

@makeitup305 @TeamBIC  came here to say I was having this exact issue (and have been for a couple weeks). I am using Firefox on both my laptop (Windows) and mobile (Android), if that helps.

[makeitup305]

@caitbird I use a PC, an iPad, and an Android phone. My Android app doesn't seem to have any issues. My PC is the one where I have to do a log out/log in situation. I haven't checked on my iPad in a while. 

[caitbird]

@makeitup305  when I use the Sephora app on my phone it's fine, it's when I'm using the mobile website with Firefox that I have the issue. I guess I will just stick with the app for now, it's just that the app can sometimes be annoying 😅

[makeitup305]

@caitbird I hate using the app for BIC. I can't look up notifications, when I scroll down the home page the threads just repeat, I can't comment on longer reply chains, etc. I rarely use it.

[caitbird]

@makeitup305  exactly! That and the fact that every time you hit the back button it bounces you all the way back to the home page, and then you have to hunt for where you were all over again.😑

[makeitup305]

@caitbird yes, I don't even bother using the app. I wait until I can use a browser and trying to get my browser to load on my phone is so hard because it automatically wants to open the app.

[GeorginaBT]

Hi @makeitup305 - thanks for flagging this! You're not alone in the login issues: even I just ran into the "Oops!" message trying to respond back to you here. 😅 Our tech partners are already working on a fix here; we hope to solve this soon!

[greeneyedgirl107]

@GeorginaBT I'm still having log on issues too.

[SportyGirly125]

@TeamBIC 

I tried to upload 2 pictures on the App right now but both gave me this error message below

[GeorginaBT]

Thanks for the screenshot, @SportyGirly125! Were you eventually able to submit your photos, or are you still running into this issue? Our tech partners are curious~ 

[SportyGirly125]

@GeorginaBT @I was finally able to upload pictures to the gallery today on the Sephora app. 

[GeorginaBT]

@SportyGirly125 Oh good, thank you for letting us know! Of course, the hiccup isn't ideal and we'll keep this on our list in case it comes up again. 🙂

[SportyGirly125]

@GeorginaBT @I just tried again and even logged out and back in and it’s still giving me an error. 

[CynthieLu]

To add to the gallery issues @TeamBIC My gallery still isn't showing my uploads. My gallery hasn't had a picture uploaded to it since around Valentine's Day. When I see my pictures come up in the BIC gallery photos, I can sometimes track them to different gallery's with all my missing photos. 

[faeriegirl]

@TeamBIC  I am also having trouble with gallery photos. I have tried several times to upload pictures. It lets me submit them and says it is being reviewed, but they never show up and it shows I have no gallery pictures.

[GeorginaBT]

Hi @CynthieLu and @faeriegirl! Appreciate both of your feedback on this - these are known issues and our tech partners are working on a fix for later this month that we're hoping will solve the issue! 🤞 Please stay tuned~